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Privacy Policy
Information collected about any individual using Research Help Now stays in the system for 90 days and then is stripped from the records. Such information will not be sold, published, or shared with any other party.
Below is what we request and how it is used:
Name:
Your name is used by the software to identify you during a session for communication. While a name is required, it does
not have to be your full or real name.
Email address:
An email address is required to use this service. If one is given,
it may be used to:
- Send a transcript of the session to you for your records and as a reminder of any resources provided during the session
- Send a scanned document at a later time
- Follow up on an incomplete session
Phone number:
A phone number is not required. If one is provided, it will only be used by the librarian to contact
you during your session.
Transcripts: of your session may be kept and used by the librarians in the Research Help Now Michigan Virtual
Reference Collaborative to:
- Follow up on an incomplete session
- Email to the user as a record of the session and a reminder of any resources provided during the session
- Identify user IPs for troubleshooting
- Monitor and improve the overall quality of service
- Collect statistical data for reporting on the number of requests received, the number of requests completed, and the average length of sessions.
Research Help Now keeps the transcripts and make them available to supervising librarians for quality control, patron information is stripped from session transcripts before they are saved to the system. Such information will not be published or shared with any other party. If you have selected the anonymous user option, the librarian will see the information you entered on the form, but personal information is purged as soon as the session has been ended.
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